Please read our terms and conditions listed below before Just Clean Cambridge arrive at your property. If you have any questions then please do not hesitate to contact us.

Unless otherwise agreed the Standard End of Tenancy Cleaning Service does not include cleaning of curtains, balconies, patios, windows, carpets or upholstery. Neither does include washing up, laundering, or rubbish removal.

Please note our End of Tenancy Cleaning does not include the exterior of the property, such as gardens, sheds, balconies and garages.

1. We will ask you to provide us with details as accurate as possible, about the cleaning area

e.g number of bathrooms, bedrooms and overall condition of the house.

2. We reserve the right to amend the initial quotation and price, should your original requirements change, or upon an inspection by the cleaning Supervisor.

3. We are not responsible for any existing damage to the clients property in the form of old stains/burns/spillages etc. which cannot be removed completely by the cleaning operative using the industry standard cleaning products and methods.

4. We will do our very best to make sure your kitchen appliances are cleaned to a high standard. However, if they have not been cleaned since they were purchased regrettably we will not be liable for ingrained dirt that cannot be removed using chemicals.

Freezers must be defrosted in advance, as the timescales for defrosting will not enable us to thoroughly clean it.

5. We cannot guarantee our End of Tenancy Cleaning service when people are still present and living in the property.

6. You are required to provide the cleaners with a parking permit if one is required.

7. The Client agrees to inspect the work immediately after it has been completed and to draw attention to the Supervisor if unsatisfied with anything. The cleaner will carry out any further work within reason.

Just Clean Cambridge reserves the right to refuse a request to do any extra cleaning if the property is not checked within 36 hours.

8. The fee is payable upon completion. The client may opt to pay by cash or BACS.

Payment must be made to the cleaners before the cleaners leave the premises.

Unfortunately we do not accept cheques.

9. A deposit of £50 is required upon booking.

10. The client may cancel a service by giving at least 24 hours notice. If less then 24 hours notice is given, then we have the right to keep the deposit of £50.

If cleaners turn up on the day and are notified their services are not required for ANY reason, 100% of the quoted price is payable.

PAYMENT DETAILS

JUST CLEAN CAMBRIDGE
SC: 52-10-46
AC: 25757644

JUST CLEAN CAMBRIDGE PRIVACY POLICY

At JUST CLEAN CAMBRIDGE (we, us, JUST CLEAN CAMBRIDGE) we understand that your privacy is very important to you. That’s why we are committed to protecting and respecting the privacy of all users of our websites.
Our Privacy Policy, which has been mentioned below, explains what details and personal data we may gather from you, as well as how we may use or share any information that we have collected, or you have provided to us. Please note that we are only describing our own practices here, which apply to all websites that we own and operate and to all services that we provide.
When you use and provide information to us via our Services, you are accepting and consenting to our processing of your information in accordance with this Privacy Policy, our Cookies Policy, our Website Terms and use,
Please read this entire policy carefully. When you are using our website/s, and services, you are agreeing to the practices described below.
For the purpose of the Data Protection Act 2018 (the Act), the data controller is JUST CLEAN CAMBRIDGE.
If you find it difficult to understand any part of the privacy or policies below please contact us at: contact@justcleancam.co.uk

Our commitment to privacy

JUST CLEAN CAMBRIDGE has established the following protection principles as guidelines
1. Lawfulness, fairness and transparency of data processing
Your personal data will be collected and processed in a legal, fair, and transparent manner.
2. Purpose and storage limitation
The personal data we collect serves an explicit and a legitimate purpose and will not be stored by us for any longer than is necessary.
3. Data minimisation
Any personal data that we use will be adequate, up to date, and only limited to what is necessary for us and our partners to provide any of the offered services.
4. Accuracy
The personal data we have on file will be the correct, complete, and updated (if necessary) information that you have personally provided us with. Suitable steps will be taken to ensure that inaccurate or incomplete data is either deleted, corrected, supplemented, or updated.
5. Confidentiality and data security
Your personal data will be treated as confidential, and will be kept secure by taking all suitable organisational and technical measures to prevent unauthorised access, illegal processing and distribution, as well as the accidental loss, modification, or destruction of your personal data.

How we may use your information

We use the information that you give us:
– to administer any account you may have with us;
– to manage your booking or respond to booking enquiry and to arrange the performance of services by your service provider;
– to occasionally provide you with co-branded and joint offerings in the form of products or services and send you occasional emails.
– to carry out our obligations arising from any contracts entered into between you and us;
– to provide you with the information, products and services that you request from us;
– to communicate with you about any comments, complaints, queries or feedback you might have about us or the Services;
– to give you the ability to interact with any service features on our website when you choose to do so, for instance with your online account and all of its features, our real-time chat service, our online booking system, and more;
– to notify you about any changes to our Terms or our Services, to communicate any information about your booking with you and to send you any account-related information and announcements;
– to ensure that content on our websites and our apps is presented in the most effective manner for you and your computer and/or device;
– to provide you with information about goods and services we offer that we feel may interest you by post, telephone, SMS or email.

Your Rights.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can also exercise this right at any time by accessing the preference centre in your online account or by contacting us using the contact details in paragraph Contact us below.
The General Data Protection Regulation also grants you the rights : to know about and access the information we hold about you, to request changes to your personal information if it is erroneous or misrepresents you in any way and to request a copy of your personal data, ask that we restrict the processing of your personal data, or to have us completely erase it.
Additionally, you can limit the personal information you share. The only way we collect personal information is when you provide it to us voluntary. You can choose to browse some parts of JUST CLEAN CAMBRIDGE.’ websites without ever, purchasing a service or otherwise submitting personal information to us. Any personal information that is given to us will generally be retained for as long as your account is active or for as long as it is necessary to provide a service or operate our business, unless a longer retention period is required or permitted by law.
If you have more questions or you want to exercise any of your rights, contact our team by sending an email to contact@justcleancam.co.uk. We will then review your request and get back to you within 30 days. You can also reach out to The Information Commissioner’s Office, who will be able to advise you on how to submit a complaint.